Positioning, designing and communicating the Council of the future.
It's safe to say we are obsessed with finding better ways to connect our clients with everyone they deal with. Government and Councils deal with a lot of people, everyday. So we have spent the last few years developing our platform that help them find new ways to engage and interact with their communities, businesses and stakeholders. Here are a few of those.
Case study no.1
Brimbank City Council
Like many local councils, most of Brimbank City Council’s key services were hard for customers to find and use, or weren’t available online at all. For most people, transacting with council meant having to call or visit their customer service center during working hours, or print and mail requests.
Solution
LocalGov allowed local residents, businesses and visitors to access efficient and effective e-services to easily transact, communicate and engage with their Council. To allow unimpeded information exchange between customer and council, we connected these tools to Brimbank City Council’s internal systems and payment gateway. Our reporting tool allows customers to quickly and efficiently inform council of any number of incidents.
Delivery
• Drupal CMS with drag and drop editing
• Online forms with workflow
• Interactive Report It Tool
• Seamless integration with Authority, Confirm, and MapInfo
Case study no.2
Maitland City Council
Like many local councils, most of Maitland City Council’s key services were hard for customers to find and use, or weren’t available online at all. For most people, transacting with council meant having to call or visit their customer service center during working hours, or print and mail requests.
Solution
LocalGov allowed local residents, businesses and visitors to access efficient and effective e-services to easily transact, communicate and engage with their Council. To allow unimpeded information exchange between customer and council, we connected these tools to Maitland City Council’s internal systems and payment gateway. Our reporting tool allows customers to quickly and efficiently inform council of any number of incidents.
Delivery
• Drupal CMS with drag and drop editing
• Online forms with workflow and payment
• Interactive Report It Tool
• Seamless integration with Intramaps, and internal Accounts Receivable via automated feeds
Case study no.3
Ararat Rural City Council
Like many local councils, most of Ararat Rural City Council’s key services were hard for customers to find and use, or weren’t available online at all. For most people, transacting with council meant having to call or visit their customer service center during working hours, or print and mail requests.
Solution
LocalGov allowed local residents, businesses and visitors to access efficient and effective e-services to easily transact, communicate and engage with their Council. To allow unimpeded information exchange between customer and council, we connected these tools to Ararat Rural City Council’s internal systems and payment gateway. Our reporting tool allows customers to quickly and efficiently inform council of any number of incidents.
Delivery
• Drupal CMS with drag and drop editing
• Dynamic forms with workflow
• Interactive Report It Tool
Case study no.4
City of Karratha
Like many local councils, most of City of Karratha’s key services were hard for customers to find and use, or weren’t available online at all. For most people, transacting with council meant having to call or visit their customer service center during working hours, or print and mail requests.
Solution
LocalGov allowed local residents, businesses and visitors to access efficient and effective e-services to easily transact, communicate and engage with their Council. To allow unimpeded information exchange between customer and council, we connected these tools to City of Karratha’s internal systems and payment gateway. Our reporting tool allows customers to quickly and efficiently inform council of any number of incidents.
Delivery
• Drupal CMS with drag and drop editing
• Dynamic forms with workflow
• Interactive Report It Tool
Case study no.5
Shoalhaven Tourism
Like many local government websites, most of Shoalhaven Tourism’s key services were hard for customers to find and use, or weren’t available online at all. For most people, transacting with council meant having to call or visit their customer service center during working hours, or print and mail requests.
Solution
LocalGov allowed local residents, businesses and visitors to access efficient and effective e-services to easily transact, communicate and engage with their Council. To allow unimpeded information exchange between customer and council, we connected these tools to Shoalhaven Tourism's internal systems and payment gateway. Our reporting tool allows customers to quickly and efficiently inform council of any number of incidents.
Delivery
• Drupal CMS with drag and drop editing
• Dynamic forms with workflow
• Interactive Report It Tool
